Cancellation Policy
Updated: 11/9/2026
Welcome to ghlplaybook.com (the “Website”). This Cancellation Policy (the “Policy”) is issued by White Label Stack LLC dba Agency Support for HighLevel, the operator of GHL Playbook (the “Company”, “us”, “we”, or “our”). Before you proceed with accessing or using the GHL Playbook membership, please carefully read and understand this Policy. By making payment, subscribing, accessing, or using the GHL Playbook membership, you agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from making payment, subscribing, accessing, or using the membership.
Scope of this Policy. This Policy applies only to the GHL Playbook coaching membership (currently $99 per month). It does not apply to Agency Support for HighLevel support packages (Pro, Platinum, and Premium) or VA packages. Cancellation, refund, late-payment, and related billing terms for those packages are governed by the separate Agency Support for HighLevel Cancellation Policy. Cancelling a GHL Playbook membership under this Policy does not cancel a support or VA package, and cancelling a support or VA package does not cancel a GHL Playbook membership.
1. Membership Duration
The GHL Playbook membership operates on a monthly subscription basis and is currently billed at $99 per month. Your monthly payment is charged on the same day each month, aligned with the start date of your subscription.
2. Refund Policy
All payments made are final. No refunds, whether full or partial, will be granted, including for early termination, dissatisfaction with services, or lack of use. All sales are considered final at the time of purchase.
The GHL Playbook coaching membership, including digital courses, snapshots, and live coaching, is considered delivered upon login to the client portal or attendance at live coaching calls. Refunds are not available after delivery unless specified in a signed contract.
3. Cancellation After Purchase
We do not provide credits or refunds for partially used purchases or subscriptions. Upon cancellation, access to the GHL Playbook membership will continue through the end of the then-current billing period, as described in Section 4. Prorated refunds for unused days are not offered if you cancel.
4. Cancellation Procedure
You may cancel your GHL Playbook membership at any time, for any reason, in either of the following ways:
(a) Self-service. Cancel the membership yourself at any time in the client portal at https://login.agencyownersupport.com.
(b) Team-assisted. Give at least three (3) business days’ written notice for our team to cancel the membership for you, by sending a clear cancellation request to [email protected] according to the Cancellation Process below.
If you cancel in the client portal, or if the Company receives at least three (3) business days’ notice before the subscription renews, the cancellation will take effect at the end of the then-current billing period. Access to the membership will continue through the end of that billing period.
If a team-assisted cancellation request is received less than three (3) business days before the subscription renews, the subscription will renew, and the cancellation will take effect at the end of the following billing period. You will be responsible for that renewed period, and access will continue through the end of that period.
5. Effects of Cancellation
(a) Once your cancellation takes effect, access to GHL Playbook membership content and services (including the client portal, digital courses, snapshots, live coaching, and recordings) will cease at the end of the applicable billing period described in Section 4. This cancellation does not end a support package or VA package, which are governed by the Agency Support for HighLevel Cancellation Policy.
(b) If your GHL Playbook membership is deactivated due to non-payment, GHL Playbook materials and other related data may be permanently deleted. We reserve the right to remove such data at any time following deactivation.
6. Cancellation Notification and Confirmation
When you send an email cancellation request, our team will acknowledge receipt within 3 business days, confirming that your request is in process. Upon successful cancellation, you will receive a confirmation email with the cancellation date. If you cancel in the client portal, you should also receive confirmation of that request through the portal or by email.
7. Late Payment
(a) If your payment method expires or a payment fails for any reason, access to the GHL Playbook membership will be suspended until payment is made. Access will be restored upon payment. We reserve the right to pursue any outstanding payments, including through collections.
(b) A grace period of one week may be allowed only by approved exception, requested by email to [email protected]. Otherwise, if payment is not received, the membership may be terminated.
(c) There is no reinstatement fee for the GHL Playbook membership. To restore access after a suspension for non-payment, the outstanding balance must be paid.
8. Termination by the Company
The Company reserves the right to terminate a user's GHL Playbook membership or access to programs and materials in cases of violation of our terms of service or misuse of the membership. Members will be notified in such cases, and termination will be in accordance with our Terms and Conditions.
9. Policy Update Provision
We reserve the right to update this Policy at any time. The updated policy will be posted on this page with a revised "last updated" date. Members will be notified of significant changes via a prominent notice on our Website.
10. Update Billing Information
You may update your billing information on file with us at any time in the client portal at https://login.agencyownersupport.com.
Cancellation Process for GHL Playbook
You can cancel your GHL Playbook membership in either of the following ways.
Option A — Cancel in the client portal
Log in to the client portal at https://login.agencyownersupport.com and cancel the membership yourself. You may do this at any time. If you cancel in the client portal, the cancellation will take effect at the end of the then-current billing period, and access will continue through the end of that period.
Option B — Ask the team to cancel it for you
1. Send an Email: Email us at [email protected] from the email address associated with your GHL Playbook account.
2. Subject Line: In the subject line, indicate "Cancellation Request."
3. Provide Details: In the email body, include your full name, your agency or business name (if applicable), and the reason for cancellation (your feedback is valuable to us).
4. Notice timing: Give at least three (3) business days’ notice before the subscription renews. If the request is received at least three (3) business days before renewal, the cancellation will take effect at the end of the then-current billing period. If it is received later than that, the subscription will renew and the cancellation will take effect at the end of the following billing period, as described in Section 4.
5. Acknowledgment: Our billing team will acknowledge receipt of your cancellation request within 3 business days.
6. Continued Access: Access to the GHL Playbook membership will continue through the end of the applicable billing period described in Section 4. You will not be billed for any subsequent periods after the cancellation takes effect.
7. Contact Us: For any inquiries or assistance regarding the cancellation process, contact our billing team at [email protected]. To learn more about our terms of use, please check https://ghlplaybook.com/terms-and-conditions.
When making a purchase from the GHL Playbook website, you acknowledge and agree to be bound by the terms and conditions outlined in this Cancellation Policy, as well as our Privacy Policy & Terms and Conditions Policy. If you do not agree to these Policies, we kindly request that you refrain from making any purchases or entering into any transactions with us.